Welcome to hotspotclub.eu. These Terms & Conditions govern your access to and use of our online store, services, and the purchase of high-end apparel, premium footwear, and luxury fashion items.
By accessing hotspotclub.eu, registering an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy.
1. General Information & Company Identity
This website is owned and operated by:
- Customer Support Email: office@hotspotclub.eu
- Customer Support Hotline: +359878131810
2. Products & 100% Authenticity Guarantee
2.1 Authenticity
We guarantee that every product sold on hotspotclub.eu is 100% authentic, sourced directly from authorized brand distributors, official designers, or certified suppliers.
2.2 Product Presentation
We make every effort to display garment colors, textures, and fits as accurately as possible. However, exact display colors depend on your monitor or mobile screen configuration.
2.3 Pricing & Currency
- All prices on hotspotclub.eu are quoted in Euros (€ / EUR) and include applicable statutory Value Added Tax (VAT) for deliveries within the European Union.
- For non-EU destinations, prices are shown exclusive of EU VAT. However, the customer is responsible for local import duties and taxes levied upon entry.
- We reserve the right to correct accidental pricing errors or inventory inaccuracies. In such cases, we will contact you to confirm the corrected price or cancel the order with a full refund.
3. Payment Options
We accept payment on delivery.
4. Delivery & Shipping
Orders are delivered directly to your address. Delivery times provided at checkout are estimates.
5. Statutory Right of Withdrawal & Returns
Under EU Law, consumers have a statutory 14-day right of withdrawal from the date of physical receipt. Returned items must be unworn, undamaged, in original brand packaging, and with all security tags attached. For complete procedures, view our Refund & Returns Policy.
6. Statutory 2-Year Warranty
All items sold are backed by the statutory 2-year legal guarantee of conformity under EU consumer protection rules. If a item arrives defective or develops a non-wear manufacturing defect, contact Customer Care for a repair, replacement, or refund.
7. Governing Law & Dispute Resolution
These Terms are governed by the laws of Bulgaria. EU consumers may also submit dispute claims to the European Commission’s Online Dispute Resolution (ODR) portal: https://ec.europa.eu/consumers/odr.