Have questions about ordering, sizing, or shipping? Find fast answers below or contact our Customer Care team.
Are all products on hotspotclub.eu 100% authentic?
Yes. Every single item sold on hotspotclub.eu is 100% genuine and verified. We source exclusively from authorized brand distributors, certified suppliers, and official designer partners across Europe.
Can I modify or cancel my order after placing it on the store?
Because our European fulfillment logistics center processes orders rapidly to ensure express delivery, modifications or cancellations can only be executed within 30 minutes of order submission.
If you need to make urgent changes, please contact Customer Support immediately at support@hotspotclub.eu with your full order details.
What happens if a high-demand item goes out of stock after I complete my order?
In the rare event that concurrent purchases cause an item inventory discrepancy, our system will notify you via email within 24 hours. You will receive an immediate full refund back to your original payment method, and our support team can assist you with alternative luxury recommendations.
Which payment methods and split payment options do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible split payment services via Klarna and Scalapay, allowing you to divide your purchase total into 3 interest-free installments.
Are prices inclusive of Value Added Tax (VAT) and custom import duties?
For all deliveries within the European Union (EU), listed prices include applicable EU VAT. For shipments dispatched outside the EU (such as the UK, USA, or Switzerland), prices are displayed exclusive of EU VAT; however, local customs clearance, import duties, and local taxes may be assessed by customs authorities upon package arrival.
Where are items shipped from and how long will delivery take for my region?
All items are stored and dispatched directly from our centralized warehouses within the European Union. Delivery typically takes 2 to 5 business days for standard EU destinations, and 3 to 7 business days for express international express shipments.
How can I track the exact status and transit location of my package?
Once your order has been packed and handed over to our courier partner (DHL Express, FedEx, or UPS), you will receive an automated Shipping Confirmation email containing your direct tracking link and waybill number.
What is your full return policy for high-end garments and footwear?
We offer a statutory 14-day return window starting from the day your package is physically delivered. Returned items must be unworn, unwashed, in their original designer packaging, and must retain all original brand tags and hotspotclub.eu security seals attached.
Footwear must be tested exclusively on carpeted surfaces, and designer shoe boxes must be packed inside a protective outer box rather than taped directly.
How long will it take for my refund to show up on my bank statement?
Once your return arrives at our hub and passes quality control inspection (usually within 3 to 5 business days of arrival), your refund will be processed immediately. Depending on your financial institution, funds typically reflect on your statement within 3 to 7 business days.